Customer Care

SteelCloud Customer Care Center

SteelCloud Customer care provides support for our commercial, government and Alliance Partners. To get the best support and access to a shared knowledgebase, software and form download, please register at the SteelCloud support portal—please ensure that you complete all data fields. Once you are registered, you can open tickets and browse the knowledge base.

Technical Support

A trained technical representative will be available to help you and respond to your email inquiries. Once you have registered you are able to open tickets and access a host of information about SteelWorks©and BlackBerry® Enterprise Server. Our team will get back to you as soon as possible. If your ticket comes in between 8:30 and 5:00 pm Monday through Friday, EST, we try to get back to you within the same business day. If your ticket is opened outside of those hours we will get back to you within a business day.

blueARMOR DoD Headset User Guide

The blueARMOR DoD Headset User Guide is available for view or download.

Please click here to access the User Guide in PDF format.

baiMobile Bluetooth Smart Card Reader Users Guide

The baiMobile Bluetooth Smart Card Reader Users Guide is available for view or download.

Please click here to access the User Guide in PDF format.